We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 20% restocking fee on orders over $100. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, if (dirty, damaged,used ect.) restocking fee may be more. To start a return, you can contact us at contact.avaspark@gmail.com.  If Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at contact.avaspark@gmail.com.  Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items). Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund